| 08.00 | Break Registrasi & Welcome Coffee |
| 09.00 | Keynote Opening Ceremony: Membuka Era CX Transformation Ketua Penyelenggara & Tamu Kehormatan |
| 09.30 | Keynote The Next Decade of CX: Menavigasi AI, Trust & Human Touch Ahmad Rizkiansyah — Chief Customer Officer, Bank Digital Nusantara |
| 10.30 | Break Coffee Break & Networking |
| 11.00 | Panel Panel: Bagaimana AI Mengubah Cara Kita Memahami Pelanggan? Siti Purwandari, Michael Huang, Dr. Dewi Nuraini (Moderator: Ivan Saputra) |
| 12.30 | Break Makan Siang & Pameran Exhibitor |
| 13.45 | Workshop Workshop A: Customer Journey Mapping dengan AI Tools Tim The Bridge Academy |
| 13.45 | Workshop Workshop B: Membangun Voice of Customer Program yang Efektif Rachel Wulandari — Head of CX, Tokopedia |
| 16.00 | Keynote Closing Keynote Day 1: Lessons from CX Leaders in Southeast Asia Michael Huang — Global CX Director, Alibaba Cloud APAC |
| 17.30 | Break Networking Dinner (Tiket Extra) |
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