ABOUT
SPEAKERS
Wahyu Ahadi Rouzi
Executive Vice President of Customer Experience and Excellence Services – PT PLN (Persero)
INDONESIA CUSTOMER EXPERIENCE (CX) WEEK 2026
Work Experience:
- Executive Vice President of Customer Experience and Excellence Services – PT PLN (Persero)
- Head of Digital and Information Technology – PT PLN (Persero)
- Executive Vice President of System and Technology Information – PT PLN (Persero)
- Vice President of Customer Experience Improvement – PT PLN (Persero)
- Manager of PLN UP3 Sumedang – PT PLN (Persero)
- Manager of PLN UP3 Banda Aceh – PT PLN (Persero)
- Junior Officer of Information System – PT PLN (Persero)
Areas of Expertise:
- Systems Analysis
- Project Management
- Programming
- Networking
- Databases
Award:
Cybersecurity Champion by GovInsider
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