Indonesia CX Awards 2026
The highest recognition for organizations, teams, and individuals that have demonstrated excellence and delivered tangible impact in customer experience.
Register NowWhat is the Indonesia CX Awards?
Indonesia CX Awards is an appreciation event dedicated to recognizing organizations, teams, and individuals who have achieved excellence and delivered a tangible impact in improving customer experience.
Indonesia CX Awards aims to:
- Recognize outstanding achievements in Customer Experience
- Showcase successful CX practices and initiatives
- Encourage organizations to continuously improve their customer experience
- Serve as a platform for sharing experiences and learning among practitioners
Benefits of Participating in Indonesia CX Awards
Gain Recognition
Showcase your achievements and the success of the CX initiatives you have implemented.
Share Best Practices
Share experiences and approaches that can serve as an inspiration for other organizations.
Boost Credibility
Strengthen your organization's reputation through notable achievements in the Customer Experience field.
Expand Your Network
Meet and connect with CX practitioners and leaders across various industries.
Award Categories
Register your organization or initiative under the category that best aligns with your achievements..
Award Stages
Registration
Participants register their organization or initiative under the appropriate category.
Document Submission
Participants complete and submit the required documents and data.
Verification
Submitted documents will be reviewed for completeness and compliance.
Judging & Evaluation
Submissions will be evaluated by the panel of judges based on the established criteria.
Finalist Announcement
Finalists will be announced.
Award Ceremony
The winners of each category will be announced during the award ceremony.
Mandatory Document Checklist
- CX Team Organizational Structure
- Initiative Results Data (minimum 6 months, ideally 12 months; including before-and-after initiative data)
- Problem Statement, Hypothesis, and Evidence of Leadership Commitment
How to Register
Select a Category
Determine the category that best aligns with the initiative or achievement you wish to submit.
Fill Out the Registration Form
Complete the participant information and provide details regarding the submitted initiative.
Prepare the Documents
Prepare all required documents and supporting data.
Submit Your Entry
Submit the form and supporting documents in accordance with the guidelines and deadline.
Undergo the Evaluation Process
Submissions will go through a verification process and be evaluated by the panel of judges.
Event Schedule
Ready to Showcase Your CX Achievements?
Share your best initiatives. Showcase your impact. Be part of the Indonesia CX Awards.
Register Now Registration deadline: 28 September 2026
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