INDONESIA’S MOST INFLUENTIAL CX CONFERENCE
Indonesia CX Week 2026
4 – 6 November 2026 | 
Jakarta
About Event
Indonesia CX Week 2026
by The Bridge Academy – Trusted Customer Experience Consulting & Training Partner
Indonesia CX Week returns as Indonesia’s most influential Customer Experience (CX) conference. Taking place from November 4–6, 2026, in Jakarta, the event will feature over 20 expert speakers presenting high-impact, comprehensive sessions on strategic topics ranging from Customer-Centric Transformation to Future-Ready Experiences in the Digital Era.
Indonesia Customer Experience Week (ICXW) 2026 serves as a strategic collaborative forum, bringing together top-level decision-makers, CX practitioners, industry leaders, and digital CX innovators.
Organized by The Bridge Academy, Indonesia’s leading and most trusted CX consulting and training provider, this conference offers a premier platform to gain valuable industry insights, expand executive networks, and drive actionable solutions for current and future CX challenges.
VALUABLE OPPORTUNITIES
5 Reasons You Shouldn't Miss ICXW 2026
Insights from 30 Experts
Learn directly on one stage from top top CX practitioners and international industry leaders.
Discuss with Experts
Gain the opportunity to discuss your organization's CX transformation challenges directly with industry experts.
Strategic Networking
Build valuable connections with thousands of cross-industry professionals during dedicated networking sessions.
AI & CX Innovation
Discover how market leaders deploy AI to achieve tangible CX transformation.
Brand Visibility
Elevate your brand’s exposure in front of decision-makers through exclusive sponsorship packages.
Indonesia CX Awards 2026
As part of the Indonesia CX Week 2026, this prestigious award presents the highest recognition for companies and industry practitioners dedicated to creating extraordinary, innovative, and impactful customer experiences (CX)
Award Categories
Who Should Attend ICXW 2026?
This event is specially designed for leaders, professionals, and innovators driving customer experience (CX) excellence in the digital era.
Decision Makers & C-Level Executives
Chief Executive Officers (CEOs) | Chief Experience Officers (CXOs) | Chief Marketing Officers (CMOs) | Chief Operating Officers (COOs) | Board Directors.
CX Professionals & Leaders
Heads of Customer Experience | Customer Care/Service Managers | Service Excellence & Operations Managers | Customer Engagement Managers | VP of Customer Experience
Digital Innovators & Business Strategists
Digital Transformation Practitioners | Product Managers | Business Strategists Focusing on Technology and Customer Loyalty.
Cross-Industry Service Leaders
Leaders across banking, financial, insurance, retail, telecommunications, and public services looking to advance service leadership and customer retention strategies in the digital era.
Kategori Penghargaan ICXW 2026
Apresiasi bagi organisasi dan pemimpin yang berhasil membawa perubahan berdampak tinggi dalam menghadirkan pengalaman pelanggan terbaik.
CX Leadership
Penghargaan untuk pemimpin eksekutif dan profesional yang menunjukkan visi luar biasa serta komitmen kuat dalam memimpin budaya berorientasi pelanggan.
CX Transformation
Menyoroti organisasi yang berhasil merombak strategi, operasional, dan proses bisnis secara menyeluruh demi meningkatkan kepuasan pelanggan.
Digital CX
Apresiasi atas pemanfaatan teknologi, platform digital, dan inovasi berbasis data dalam menciptakan interaksi pelanggan yang efisien dan mulus.
Customer Engagement
Diberikan kepada insiatif terbaik yang berhasil membangun hubungan emosional yang kuat, meningkatkan loyalitas, serta merawat keterikatan pelanggan secara berkelanjutan.
Event Overview
Corporate Category
A dedicated award for organizations and corporations that have successfully implemented best-in-class CX strategies, digital transformations, and built long-term customer loyalty.
- Best Customer Experience Strategy
- Digital Transformation in CX
- Omni-channel Excellence Award
- Best CX Innovation in Industry
Professional Category
Recognition for leaders, professionals, and key drivers who inspire and deliver a tangible impact on the advancement of the CX ecosystem in Indonesia.
- CX Leader of the Year
- Outstanding CX Professional
- Customer Centric Culture Champion
- Young CX Innovator Award
Indonesia CX Award 2026
Sebagai bagian dari rangkaian Indonesia CX Week 2025/2026, ajang penghargaan bergengsi ini menghadirkan apresiasi tertinggi bagi perusahaan dan praktisi industri yang berdedikasi menciptakan pengalaman pelanggan (Customer Experience) yang luar biasa, inovatif, dan berdampak.
Kategori Perusahaan
Penghargaan khusus untuk organisasi dan korporasi yang berhasil mengimplementasikan strategi CX terbaik, transformasi digital, serta membangun loyalitas pelanggan jangka panjang.
- Best Customer Experience Strategy
- Digital Transformation in CX
- Omni-channel Excellence Award
- Best CX Innovation in Industry
Kategori Individu
Apresiasi bagi para pemimpin, profesional, dan penggerak utama yang menginspirasi serta memberikan dampak nyata dalam kemajuan ekosistem Customer Experience di Indonesia.
- CX Leader of the Year
- Outstanding CX Professional
- Customer Centric Culture Champion
- Young CX Innovator Award
Keynote Speakers
Conference Schedule
4 - 6 November 2026 · Jakarta Convention Center
| 08.00 | BreakRegistrasi & Welcome Coffee |
| 09.00 | KeynoteOpening Ceremony: Membuka Era CX TransformationKetua Penyelenggara & Tamu Kehormatan |
| 09.30 | KeynoteThe Next Decade of CX: Menavigasi AI, Trust & Human TouchAhmad Rizkiansyah — Chief Customer Officer, Bank Digital Nusantara |
| 10.30 | BreakCoffee Break & Networking |
| 11.00 | PanelPanel: Bagaimana AI Mengubah Cara Kita Memahami Pelanggan?Siti Purwandari, Michael Huang, Dr. Dewi Nuraini (Moderator: Ivan Saputra) |
| 12.30 | BreakMakan Siang & Pameran Exhibitor |
| 13.45 | WorkshopWorkshop A: Customer Journey Mapping dengan AI ToolsTim The Bridge Academy |
| 13.45 | WorkshopWorkshop B: Membangun Voice of Customer Program yang EfektifRachel Wulandari — Head of CX, Tokopedia |
| 16.00 | KeynoteClosing Keynote Day 1: Lessons from CX Leaders in Southeast AsiaMichael Huang — Global CX Director, Alibaba Cloud APAC |
| 17.30 | BreakNetworking Dinner (Tiket Extra) |
Recap from ICXW 2025
Hear it from Our Attendees
Our Previous Events
Indonesia CX Week 2025
Jakarta, 17-19 Nov 2025
Indonesia CX Summit 2025
Jakarta, 30 Jan 2025
Customer Engagement Strategies Summit
Jakarta, 10 Nov 2022
What We'll Talk About
01
Morning Session
Architecting next-generation experience strategies to anticipate shifting customer expectations and drive sustainable enterprise growth.
Afternoon Session
Leveraging frontier AI technology to redefine customer engagement models and build intelligent, proactive service ecosystems.
02
Morning Session
Designing and delivering high-quality, seamless service touchpoints that exceed customer expectations.
Afternoon Session
Fostering a positive workplace culture and empowering employees to drive higher engagement and productivity.
Developing strategic leadership skills to inspire teams and cultivate a customer-centric organizational culture.
03
Morning Session
Crafting impactful brand perception and emotional connection through consistent values and messaging.
Afternoon Session
Optimizing user interfaces (UI/UX) and digital interactions for effortless, fast, and responsive user engagements.
Celebrating outstanding achievements and honoring companies that set the benchmark in customer experience excellence.
Conference Pass
Step into the Future of Customer Experience. Your Next Chapter Starts Here!
- 1 Day Full Access
- Strategic Networking
- Practical Tools & Frameworks
- E-Certificate
- Lunch Included
- Full Access to All Sessions
- Strategic Networking
- Practical Tools & Frameworks
- E-Certificate
- Lunch Included
- Full Access to All Sessions
- Strategic Networking
- Practical Tools & Frameworks
- E-Certificate
- Lunch Included
- 1 Day Full Access
- Strategic Networking
- Practical Tools & Frameworks
- E-Certificate
- Lunch Included
- Full Access to All Sessions
- Strategic Networking
- Practical Tools & Frameworks
- E-Certificate
- Lunch Included
- Full Access to All Sessions
- Strategic Networking
- Practical Tools & Frameworks
- E-Certificate
- Lunch Included
Gold Pass
Enter your description-
Full 3 day Access
-
Strategic Networking
-
Practical Tools & Frameworks
-
E-Certificate
-
Lunch Included
Silver Pass
Enter your description-
Full 3-day Access
-
Strategic Networking
-
Practical Tools & Framework
-
E-Certificate
-
Lunch Not Included
Registration
Secure Your Seat
Seats are limited, register now.
Frequently Asked Questions (FAQ)
Indonesia CX Week (ICXW) 2026 returns as Indonesia’s most Influential Customer Experience (CX) conference, taking place on November 4–6, 2026. This premier event will bring together top-level decision-makers, CX practitioners, CX leaders, digital CX innovators, and industry peers to share insights, expand professional networks, and generate actionable ideas to address present and future CX challenges.
Indonesia CX Week 2026 will take place on November 4–6, 2026, in Jakarta. The event will run daily from 8:00 AM to 5:00 PM.
The registration for Indonesia CX Week 2026 will officially open on September 5, 2026, via the official website: www.indonesiacxweek.com.
Yes, all participants will receive an e-certificate as proof of participation in ICXW 2026.
ICXW 2026 provides a platform for Chief Customer Officers (CCOs), CX Directors & Managers, Contact Center Leaders, Marketing & Digital Experience Leaders, Operations & Service Delivery Executives, HR, L&D & Organizational Development Teams, IT Managers, Technology & CRM Vendors, as well as consultants, trainers, and academics in CX and Service Strategy to learn, collaborate, and adopt best practices in driving CX excellence.
Contact us via WhatsApp at +62 811 8000 186 or email sponsorship@icxweek.id. Various sponsorship packages are available, ranging from Knowledge Partner and Media Partner to Gold and Platinum Sponsor, offering a wide range of exclusive benefits.
Sponsors & Partners
Supported by Industry Leaders
PLATINUM SPONSOR
Telkom Group
Mandiri Digital
GOLD SPONSOR
Salesforce
Zendesk
Ganesys
KNOWLEDGE PARTNER
MEDIA PARTNER
Marketing.id
Marketeers
SWA Media
Platinum Sponsor
Gold Sponsor
Knowledge Partner
Media Partner
Interested in becoming an ICXW 2026 sponsor?
Gain brand visibility and strategic networking opportunities through our compelling sponsorship packages.
Explore Sponsorship Packages
Elevate your CX professional journey with ACXI
Copyright © 2026 The Bridge Academy
PT. Miltra Sedaya Inspira (The Bridge Academy) Registered in the Directorate General of Intellectual Property of the Republic of Indonesia
Millennium Centennial Center, 38th Floor, Jl. Jend. Sudirman Kav. 25, RT.10/RW.1, Karet, Setiabudi, Daerah Khusus Ibukota Jakarta 12920
Telephone:
021-3950-1590
WhatsApp:
081-1800-0186
E-mail:
info@thebridge.id
