The Bridge Academy will once again hold Indonesia CX Week 2026 on November 4–6, 2026, in Jakarta. The conference will discuss Customer Experience (CX) strategies amid increasingly complex shifts in customer behavior and expectations.

The Bridge Academy believes that as consumer behavior continues to evolve, the best experience delivered by one brand can now become the standard for others.

This shift is prompting companies to focus not only on product quality, but also on service and various points of interaction with customers.

The CEO of The Bridge Academy, Lismaryanti, M.M., CXS, said Indonesia CX Week 2026 is designed to bring together CX insights and best practices with practical implementation that can deliver real business impact 

“In that same spirit, Indonesia CX Week 2026 will bridge insights and world-class customer experience best practices with actionable CX implementation that delivers tangible business impact,” Lismaryanti said.

According to Lismaryanti, the three-day conference will focus on three main themes, covering AI, people, and brand. 

On the first day, discussions will center on customer experience and artificial intelligence. This session will examine how AI can assist companies in understanding their customers and in creating more personalized and relevant experiences.

The second day will focus on Service Experience, Employee Experience, and Leadership. Discussions will explore the connections between service quality, employee experience, and leadership in creating a customer-centric culture.

Meanwhile, the third day will discuss Brand Experience & Digital Experience. This topic will examine strategies for building consistent brand and digital experiences across various channels.

Indonesia CX Week 2026 will feature 12 keynote speakers and 15 panelists from various industries.

At this conference, Lismaryanti is also scheduled to present the latest developments in customer experience, including various initiatives and innovations that are expected to impact business growth.

For the first time, The Bridge Academy will also hold the Indonesia CX Awards 2026 as part of the event series. 

The awards recognize companies and practitioners that contribute to the development of Customer Experience in Indonesia.

The categories prepared include CX Leadership, CX Transformation, Digital CX, and Customer Engagement.

The Bridge Academy provides consulting, training, and certification services in Customer Experience and Service Excellence. Through Indonesia CX Week 2026, the company hopes that discussions about CX will go beyond the conference and be applied to each company’s business strategy. 

“We hope Indonesia CX Week 2026 can strengthen the strategies of companies in Indonesia to increase loyalty through service that is relevant and valuable to customers. And in the end, it can also contribute to advancing the national economy,” Lismaryanti said.

Source: https://wartaekonomi.co.id/read631684/the-bridge-academy-gelar-indonesia-cx-week-2026-bahas-strategi-cx-di-tengah-persaingan-bisnis